I am now doing practice calls and listening to other calls. On top of that I did at least 3 real calls. No money made. They had to be transferred. I'm having my hand held through most of this. The problem seems to be that I do good with routine and that's what a lot of it is, but when you start taking real calls, the caller throws a wrench into the works, mistakenly giving me a wrong model number, which I have to figure out and repeat to them when I find one like it. Other times They'll ask "Do you think it's this that's causing it?" I can't answer that since I'm not a trained technician. So if they don't know I have to transfer them and it's kind of hard to find out just who I transfer them to sometimes.
Another thing I've run into is that I have this problem where if you're talking to someone whose line is not quite up to par or is old and not so clear sounding. I have a hard time getting their name and such. This should be ok to get through once I figure it all out. But I am having my hand held through it so far as I trip up easy. I have notes all over my desk and monitor to help me, now.
No comments:
Post a Comment